GoBetweenStays – Privacy Policy

Last Updated: 10/02/2025

GoBetweenStays (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, GoBetweenStays (“the Platform”). By using the Platform, you agree to the practices described in this Privacy Policy.

1. Who We Are

Our website address is: http://gobetweenstays.co.nz.

2. Information We Collect

We collect personal information when you use our Platform, including but not limited to:

• Registration Information: Name, email address, phone number, and any other details you provide when you create an account on the Platform.
• Profile Information: Additional details you provide for your user profile, such as rental preferences, property listings, or photographs of properties.
• Transaction Information: Payment details and transaction history related to bookings, rentals, or purchases made through the Platform.
• Communication Information: Any messages, emails, or other communications you send to us or other users through the Platform.
• Technical Data: Information related to your use of the Platform, such as IP addresses, browser type, device information, and usage data.

We collect personal information directly from you, as well as through automatic collection technologies such as cookies, web beacons, and tracking tools.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

4. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Cookies

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve the Platform: To create and manage user accounts, process transactions, and facilitate communication between property owners/managers and stayers.
• To personalize your experience: To offer you property listings, recommendations, and other relevant information based on your profile and preferences.
• To communicate with you: To respond to inquiries, provide support, and send service-related notices such as account updates or changes to our Terms and Conditions or Privacy Policy.
• To comply with legal obligations: To meet our obligations under New Zealand’s Privacy Act 2020, Fair Trading Act 1986, and other relevant laws, including providing transparency and safeguarding your rights regarding your personal information.
• To send marketing communications: If you have opted in, we may send promotional or marketing communications related to our services. You can opt-out at any time by following the unsubscribe instructions in the communications we send.

8. Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

9. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

10. Your Rights Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

11. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

12. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include using secure servers, encryption, and other industry-standard technologies to safeguard your data.

However, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

13. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: connect@gobetweenstays.co.nz